Gardeners Grange Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Grange Park provides gardening and related services to domestic and commercial clients within its operating area in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation requesting or receiving services from Gardeners Grange Park.

Company means Gardeners Grange Park, the gardening service provider supplying the services.

Services means any gardening, garden maintenance, soft landscaping, garden clearance, planting, lawn care, hedge cutting, pruning, weed control, seasonal tidy ups, or other related services supplied by the Company to the Client.

Site means the garden, land or premises where the Services are to be carried out.

Agreement means the contract formed between the Company and the Client for the provision of the Services, incorporating these Terms and Conditions and any written quotation, schedule or specification issued by the Company.

2. Scope of Services

The Services to be provided will be described in the quotation, booking confirmation or service schedule agreed with the Client. The Company will use reasonable skill and care in performing the Services and will endeavour to complete them within any agreed time frame, subject to weather conditions, access, and the availability of materials.

The Company reserves the right to adapt methods, tools, or materials where reasonably necessary to achieve substantially the same result as originally specified, particularly where site conditions or plant health require an alternative approach.

3. Booking Process

Bookings for Services may be made by the Client through the Companys accepted booking channels. An enquiry or estimate request does not itself constitute a confirmed booking.

A booking is only confirmed when the Client has accepted a quotation or price indication issued by the Company and the Company has acknowledged that acceptance, whether in writing or by issuing a booking confirmation. For some Services, the Company may require a site visit before confirming a final price or scope of work.

The Client is responsible for ensuring that all details provided at the time of booking, including the Site address, access arrangements and description of required work, are accurate and complete. The Company may revise the quotation or cancel the booking if material information is found to be incorrect or incomplete.

For larger or more complex projects, the Company may issue a written proposal and schedule of works. In such cases, the Agreement comes into effect when the Client confirms acceptance of the proposal, subject to any deposit or prepayment requirement specified by the Company.

4. Access and Site Conditions

The Client must ensure that the Company and its personnel have safe and reasonable access to the Site at the agreed dates and times. This includes access through gates, communal areas, or buildings where applicable. Any access codes, keys or arrangements must be provided in good time.

The Client is responsible for ensuring that the Site is in a condition suitable for the Services to be performed. This includes clearing any non-garden items, ensuring that pets and children are kept safely away from the working area, and notifying the Company of any hazards such as uneven surfaces, ponds, underground services, or toxic plants.

If, on arrival, the Site is unsafe, inaccessible or materially different from the description provided at booking, the Company may suspend or cancel the visit and charge the Client a reasonable call out or cancellation fee to cover time and travel costs.

5. Materials, Plants and Third Party Supplies

Where the Company is to supply materials, plants, compost, turf, or other items, these will be charged in addition to labour as specified in the quotation or as otherwise agreed. The Company will take reasonable care in sourcing healthy plants and suitable materials, but plant performance is dependent on factors beyond the Companys control, including weather, watering, soil conditions and aftercare undertaken by the Client.

Risk in materials and plants passes to the Client upon delivery to the Site. Title in materials may remain with the Company until payment in full is received, in which case the Company reserves the right to remove unused materials in the event of non payment.

6. Pricing and Payment Terms

Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable taxes that may be chargeable in accordance with UK law. The pricing basis, whether fixed price, hourly rate or regular maintenance tariff, will be set out in the quotation or service description.

The Company may require a deposit prior to commencing work, particularly for projects involving significant materials or multi day labour. Any such deposit will be deducted from the final invoice. Deposits are generally non refundable once materials have been ordered or reserved specifically for the Client.

Invoices are typically issued on completion of the Services or, for ongoing maintenance contracts, at agreed intervals. Payment terms will be stated on the invoice. Unless otherwise specified, payment is due within 7 calendar days of the invoice date.

Where payment is late, the Company reserves the right to charge interest on overdue amounts at the prevailing statutory rate and to recover reasonable costs incurred in pursuing the debt. The Company may suspend further Services until all outstanding sums are paid in full.

7. Cancellations, Rescheduling and No Show Policy

The Client may request to cancel or reschedule a booking by giving the Company reasonable notice. For standard maintenance visits and small jobs, at least 2 business days notice is required. For larger projects or work involving ordered materials, at least 5 business days notice is required.

If the Client cancels with less than the required notice, the Company may charge a cancellation fee equivalent to a reasonable proportion of the quoted price, taking into account labour allocated and any non returnable materials or expenses already incurred.

If the Client is not present at the Site at the agreed time, and access arrangements are not in place so that the Company cannot carry out the Services, this may be treated as a late cancellation or no show and charged accordingly.

The Company reserves the right to cancel or postpone a booking where necessary due to severe weather, staff illness, health and safety concerns, unavailability of materials, or other circumstances beyond its reasonable control. In such cases, the Company will use reasonable efforts to offer an alternative date and will not be liable for any losses arising from such rescheduling.

8. Client Responsibilities and Aftercare

The Client is responsible for following any care instructions provided by the Company in relation to newly planted areas, treated lawns, pruned trees or shrubs, or other works where aftercare is important to the success and durability of the results.

This may include appropriate watering, avoiding heavy use of lawns after treatment or seeding, keeping pets away from treated areas, and monitoring for pests or diseases. The Company cannot guarantee results where recommended aftercare has not been followed or where factors such as extreme weather, flooding, drought, or infestation occur.

9. Waste Removal and Green Waste Regulations

By default, the Company will leave green waste neatly bagged or stacked at the Site for disposal by the Client, unless waste removal has been expressly included in the quotation. Where the Client requests the Company to remove green waste or other waste from the Site, an additional charge will apply based on volume, weight and disposal costs.

The Company complies with applicable UK regulations regarding the transport and disposal of green waste and any other controlled waste. The Company will not remove or dispose of hazardous waste, contaminated soil, asbestos, or similar materials. If such materials are encountered, the Company may suspend work until the Client arranges specialist removal.

The Client must not ask the Company to dispose of waste in a manner that would breach waste management laws, local regulations, or environmental rules. The Company may refuse to carry out any request that it reasonably believes would be unlawful or environmentally irresponsible.

10. Equipment, Safety and Damage

The Company will supply its own tools and equipment unless otherwise agreed. The Client must not use the Companys machinery or tools without express permission. The Company will take reasonable care to avoid damage to property and structures, but cannot be responsible for pre existing damage, hidden defects, or weaknesses in fences, sheds, walls, patios or other garden features.

The Client should notify the Company of any underground services or installations such as cables, pipes, irrigation systems or septic tanks that could be affected by digging or heavy equipment. The Company will not be liable for damage to underground services that were not reasonably identifiable or disclosed by the Client.

11. Liability and Limitations

Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be limited or excluded under UK law.

Subject to the preceding paragraph, the Companys total liability to the Client, whether in contract, tort including negligence, or otherwise arising under or in connection with the Agreement, shall be limited to the total price paid or payable by the Client for the specific Services giving rise to the claim.

The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of anticipated savings, or loss of enjoyment arising from or in connection with the Services. The Client acknowledges that gardening work is affected by natural conditions and that outcomes such as plant growth, flowering, or lawn performance cannot be guaranteed.

The Client must notify the Company of any complaint or concern regarding the Services within a reasonable time and, in any event, within 14 days of the relevant visit or completion of the work. The Company will have the right to inspect the Site and, where appropriate, to carry out reasonable remedial work. The Client agrees not to instruct third parties to remedy alleged defects before giving the Company a reasonable opportunity to do so.

12. Insurance

The Company will maintain appropriate public liability insurance and, where applicable, employers liability insurance in accordance with UK legal requirements for gardening and grounds maintenance activities. Details of insurance cover can be made available upon reasonable request.

13. Intellectual Property

Any designs, planting plans, layout concepts, or similar materials created by the Company remain the intellectual property of the Company unless expressly assigned in writing. The Client is granted a non exclusive licence to use such materials solely for the purpose of implementing and enjoying the Services at the Site.

14. Force Majeure

The Company shall not be in breach of the Agreement nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include severe weather, storms, flooding, drought, disease outbreaks affecting plants, industrial disputes, acts of government, or failure of suppliers.

15. Variations and Additional Work

If the Client requests changes to the agreed scope of Services, or if additional work is reasonably required due to unforeseen conditions at the Site, the Company will inform the Client of any impact on price or timescale. Additional work will only proceed with the Clients agreement, which may be given verbally or in writing depending on the nature of the variation.

16. Termination

Either party may terminate an ongoing maintenance arrangement by giving not less than 14 days written notice, unless a different notice period has been agreed in writing. Any Services already performed and any non refundable costs incurred by the Company up to the date of termination will remain payable by the Client.

The Company may terminate the Agreement with immediate effect if the Client commits a serious breach of these Terms and Conditions, fails to provide safe access to the Site, behaves in an abusive or threatening manner towards the Companys personnel, or persistently fails to make payments when due.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between the Company and the Client, are governed by and shall be construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Services or these Terms and Conditions.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any quotation or written confirmation issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or arrangements, whether written or oral.

The Client may not assign or transfer its rights or obligations under the Agreement without the prior written consent of the Company. The Company may assign or subcontract all or part of its rights and obligations where reasonably necessary to deliver the Services, provided that this does not reduce the level of service or protection afforded to the Client.

By requesting or confirming a booking with Gardeners Grange Park, the Client acknowledges that they have read, understood and agree to these Terms and Conditions.