Gardeners Grange Park Terms and Conditions
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Grange Park. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to these terms. They are intended to be clear, fair, and consistent with UK consumer and service law. Please read them carefully before confirming any service.
Booking process begins when a customer requests a quotation, assessment, or service slot. Any estimate provided is based on the information available at the time and may be revised if the size, condition, access, or complexity of the work differs from what was described. A booking is only confirmed once the customer has accepted the quotation, agreed a date or schedule, and, where applicable, paid any requested deposit. Gardeners Grange Park may decline or reschedule a booking where weather, safety concerns, staffing, equipment availability, or site conditions make the work unsuitable on the planned date.
Customers are responsible for ensuring that the property is accessible on the agreed date and time. This includes providing safe entry to the garden or work area, removing obstacles where possible, and making any special access requirements known in advance. If the team is unable to access the site, or if work cannot proceed because the area is unsafe or substantially different from the description supplied at booking, the visit may still be chargeable. Reasonable attempts will be made to contact the customer if arrival is delayed, but exact times cannot always be guaranteed due to traffic, weather, or prior job overruns.
Payments are due in accordance with the quotation or invoice issued for the service. Unless otherwise agreed in writing, payment becomes due on completion of the work or on receipt of invoice. Gardeners Grange Park may require a deposit for larger projects, seasonal contracts, recurring maintenance plans, or orders that involve materials being purchased in advance. Deposits are usually used to secure the appointment and cover preparatory costs. Where a deposit is required, this will be made clear before booking is confirmed.
Invoices should be settled by the method and deadline stated on the invoice. If payment is not received on time, Gardeners Grange Park reserves the right to suspend future work, cancel planned visits, and recover reasonable costs associated with late payment. Any bank charges, collection costs, or interest that arise due to overdue sums may be added where lawful. Pricing may be varied if the scope of work changes after booking, including where additional labour, disposal, machinery, or materials are required. Customers will normally be informed before extra charges are incurred, except where immediate action is needed to prevent damage or address a safety issue.
All prices are quoted in pounds sterling and, unless expressly stated otherwise, may be subject to VAT where applicable. Written quotations are valid for the period stated on the quotation, or if no period is stated, for a reasonable time only. Estimates are indicative and not fixed prices if the work has not been fully inspected. Gardeners Grange Park aims to keep pricing transparent and to explain any significant variation before work continues.
Cancellations and changes must be made as early as possible. If a customer wishes to cancel or postpone a booking, reasonable notice should be provided so that the reserved time can be reallocated. Cancellation charges may apply where a visit is cancelled at short notice, where staff or equipment have already been allocated, or where materials have been ordered specifically for the job. Any deposit paid may be retained in full or in part to reflect costs already incurred, unless the law requires otherwise. The exact amount retained will depend on the circumstances and the amount of notice given.
If adverse weather, unsafe conditions, emergency repairs, illness, or other events beyond reasonable control prevent attendance, Gardeners Grange Park may cancel or rearrange the appointment without liability for indirect loss. Where possible, an alternative date will be offered. The customer may also request a reschedule if access is unavailable or if the garden is unsuitable for the planned work. Repeated changes may affect the quoted price, especially where plant growth, seasonal timing, or labour requirements alter materially between the original booking and the new date.
If a customer asks to vary the agreed work after it has started, the team may accept the change only if it is practical, safe, and within scope. Additional work may require a revised quotation and new completion time. If a customer chooses not to proceed with part of the service once the team has arrived and begun preparations, charges may still apply for time spent, travel, materials, or waste handling already committed to the job.
Liability is limited to the extent permitted by law. Gardeners Grange Park will carry out services with reasonable care and skill, using suitable tools, competent labour, and reasonable judgement. However, gardening work often involves living plants, changing weather, hidden site conditions, and materials that may react unpredictably. The business is not responsible for outcomes that arise from pre-existing defects, poor soil conditions, disease, pests, drought, frost, flood, or third-party interference after the work is completed.
The customer is responsible for informing the team of known hazards, including buried cables, pipes, fragile structures, aggressive animals, contaminated ground, restricted access, or protected items that should not be touched. Where such information is not provided, Gardeners Grange Park will not be liable for damage caused by hidden or undisclosed risks, except where the law says otherwise. Customers should also remove or secure valuables, ornaments, and breakables before work begins. Reasonable care will be taken, but minor scuffs, wear, or incidental disturbance may occur in normal garden operations.
Waste regulations apply to all green waste, soil, rubble, and other materials removed during the service. Gardeners Grange Park will handle waste in accordance with applicable UK environmental and duty-of-care requirements. Waste may be removed, recycled, composted, or disposed of through approved facilities depending on the nature of the material. The customer agrees that waste arising from the service may be separated and transported off-site where this forms part of the quotation or where local rules require formal disposal arrangements.
Certain materials may be excluded from standard green waste handling, including hazardous substances, oils, chemicals, asbestos, clinical waste, sharps, batteries, gas cylinders, and any item requiring specialist disposal. If such items are discovered, work may be paused and additional charges may apply for safe removal or specialist collection. Customers must disclose any suspected hazardous material before the appointment. Garden waste should not be mixed with prohibited items, and the customer must not ask the team to transport waste that breaches legal requirements or exceeds the agreed scope.
Where the customer wishes to retain waste on site, it is their responsibility to ensure it is stored safely and in compliance with environmental and local rules. Gardeners Grange Park accepts no responsibility for waste left behind at the customer’s request after the work is completed. If a waste transfer note, receipt, or other record is required by law or by the terms of the service, the business may provide the relevant information where appropriate. The customer agrees not to request unlawful disposal, fly-tipping, open burning of waste where prohibited, or any practice that could place the business in breach of legislation.
General service conditions also apply to equipment, site conditions, and completion standards. Unless otherwise agreed, the team will decide the most suitable method for carrying out the work in a safe and efficient manner. Pruning, trimming, clearance, planting, maintenance, and related tasks will be performed to a professional standard, but natural variation in growth means that final appearance may differ from a fixed image or expectation. Any measurements, quantities, or coverage figures are approximate unless expressly guaranteed in writing.
If the customer supplies plants, materials, or instructions, they remain responsible for their suitability, quality, and intended use unless Gardeners Grange Park has agreed in writing to source them. Where customer-supplied items are defective or unsuitable, the business is not liable for resulting delays, reduced outcomes, or replacement costs. Any plant failures caused by weather, watering, transplant shock, or other environmental factors after completion are outside reasonable control, though advice may be given where requested.
Gardeners Grange Park may photograph completed work for operational records, quotation purposes, or internal quality control, provided this does not disclose personal data unnecessarily. Any personal data collected in connection with a booking will be handled in line with applicable data protection law and used only for service administration, billing, and related legitimate purposes. No marketing use will be made of customer data unless permitted by law and, where required, with the customer’s consent.
Governing law and jurisdiction are those of England and Wales. These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by English law. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If any part of these terms is found unenforceable, the remaining provisions will continue to apply in full force. Gardeners Grange Park may update these terms from time to time, and the version in force at the time of booking will normally apply to that service unless a newer version is agreed in writing.